Wherever your are in the world, we can help with RemoteAssist. As long as you have a broadband connection with at least 2MBps, we can remotely repair or troubleshoot your computer without the need for a technican to be physically with you.
How does it work?
Once you select a compatible RemoteAssist service (see cloud icon for availability), you will receive an email to confirm the service, date and time. You do need to be in front of you computer at the start of the service. You will need to download and install a free program that will allow our consultant to temporarily take over your computer. Roughly 5-10 minutes before the start of the service, you will have to launch the program and send your consultant the ID/Password created for the session.During the work, you will be able to see what the consultant is doing. You can either ask for a running commentary of the work being done (by voice, video or text conversation). If you need to leave your computer, you can, we can get on with the work once we have established what is needed. We can even reboot and retake control directly from our office location.
What about security and privacy?
Why choose RemoteAssist?> Can be accessed from anywhere in the world rather than limited to our geographic coverage
> No consultant call-out fee to pay
> Pay upfront, guaranteed set price
> Quick, hassle-free service
Look out for this symbol for compatible services: