Troubleshooting


  • Virus/Malware

    The expert solution to removing nasty bugs

    If you are reading this text, then you are on the internet. If you are on the internet, then you are suseptible to virus and malware infection. Even with anti-virus protection, some infections can infiltrate your system. If your PC has become infected by a virus or if it is becoming slow due to malware¹ or spyware², let us sort the mess out! This troubleshooting can take as little as one hour. However, there are three different levels of service we offer:

    > Level 1: We remove the virus(es) or malwares from your PC
    > Level 2: We remove the virus(es) or malwares from your PC and setup protective sofware against future attacks
    > Level 3: In order to remove the virus(es) or malwares from your PC, it becomes necessary to perform a complete system restore, where we backup your data and restore the operating system from a formatted disk. We then install and setup protective sofware against future attacks

    ¹ Malware, short for malicious software, is software designed to infiltrate a computer system without the owner's informed consent. The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code.

    ² Spyware is a type of malware that is installed on computers and collects information about users without their knowledge. The presence of spyware is typically hidden from the user.

    Price range (level 1/2/3)

    £29/£39/£89

    Estimated completion time: from 30-120 minutes.
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    • Performance

      Whatever slows you down, we will hunt down!

      We can find and correct anything from 10 to 1,000 issues per system. Whilst we can do most of the work independently, we do ask that during the manual cleanup operation, you make yourself available to us so we can work through your software listings. Below is a list of the work we do to achieve your system boost:

      > Anti-virus/Anti-Malware scan
      > Clean and defragment Windows registry (boost startup/shutdown times)
      > Identify and eliminate unnecessary files and shortcuts (save space and remove error messages)
      > Remove temporary internet and program files (save space)
      > Identify and remove unused software that clog up your memory
      > Clean up your startup list and start menu
      > Recognise and correct common Windows problems
      > Complete hard drive defragmentation¹

      ¹Due to the time consuming nature of this process, we often perform this last and leave you to shut down or restart your computer once it is complete.

      Half Price Offer (valid until August 31st 2016)

      £32

      Estimated completion time: from 45-90 minutes.
      Book now